Frequently Asked Questions
- How long does it take to ship the order?
Shipping is done in less than 48 hours
- Is delivery free of charge?
Delivery is free of charge for all orders for a limited time.
- Duration of delivery.
The delivery time is 7 days.
- How do I know if my payment is secure?
When you buy online using your credit card, all your information is entered into a secure SSL web page. Your information is then encrypted by SSL and sent directly to our payment service provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
- What payment methods are available?
We accept all major credit cards (VISA, Mastercard, AMEX) and payments by Paypal. However, we do not accept cheques, money orders or bank transfers.
- How to request a return?
For any information request, please contact us at: email@example.com
- Are the return costs covered?
All return and other costs are the responsibility of the customer.
- Can I request a refund for the product?
You can submit a refund request by contacting us: firstname.lastname@example.org